This Shipping Policy on ELLE NZ is created by HB21 for the marketing and selling of their power bank and solar products. 

Our aim is to dispatch all items within 48 hours after you have completed your order. Should we be not able to do so, you will be contacted and informed about the delivery situation. 

Once your order is accepted by our courier partner we will provide you with the tracking number. Please note: most services will require a contact number.

Shipping times defer depending on which service you have chosen and which area you live in. It takes in general 2-7 business days.

Shipping costs will vary per item and service you have chosen but they will be clearly stated in the checkout.

HB21 Ltd ships to addresses within New Zealand only. We are not able to ship to P.O. Box. 

HB21 Ltd is not liable for any products damaged or lost during shipping. Please inspect your order upon reception for any damage. If you received your order damaged, please contact the shipping courier to file a claim.